Health Insurance Complaints

Capital Shield Insurance Brokers LLC views complaints as constructive opportunities for our team and our company to grow. Learning the value of customer complaint is an important step in taking our company to next level.

For any complaints or suggestions, kindly call us/write to us on the below provided telephone/email:

Telephone: +971 2 628 1444

CSIB Complaint Procedure/Flow Chart:
Download Complaint Procedure

If you remain unhappy and not satisfied with the response and manner we have handled your complaint, please, you may refer your complaint to the Dubai Health Authority (

Health Authority of Abu Dhabi (HAAD)
If you are working and/or residing in Abu Dhabi, please refer to:
The Health Authority – Abu Dhabi (HAAD)
P.O. Box 5674, Airport Road, Abu Dhabi
United Arab Emirates
Tel: +971 2 449 3333
Fax: +971 2 444 9822

Insurance Authority
If you have any complaints on Medical or General Insurance service offering from CSIB, you may also refer to:
The Insurance Authority
P.O. Box 113332
Aldar HQ, Al Raha Beach, Abu Dhabi
Tel: +971 2 499 0111
Fax: +971 2 557 2111